Returns & Refunds

30-day return requests

You may request a return within 30 days after delivery. A return must be authorized before an item is sent anywhere. Do not send a return to the address printed on the original package because supplier and return facilities can differ.

Email james@strategicomaha.com or use our Contact page. Include the order number, reason for the request, and relevant photos when an item is damaged, incorrect, incomplete, or materially different from the listing.

Eligibility

For a discretionary return, an item should be unused, unworn, unwashed, and in its original condition and packaging. The customer is responsible for authorized return shipping when the correct item arrived as described and the request is based on preference, fit, color, or a change of mind.

Damaged, defective, or incorrect items

We will provide an appropriate remedy when evidence confirms that an item arrived damaged, materially defective, incorrect, or incomplete. Depending on the circumstances and available supplier remedy, the resolution may be a replacement, refund, or another mutually accepted solution. We may request photographs of the item, packaging, shipping label, and damage.

Visible damage, a wrong item, or missing contents should be reported within 7 days after delivery. Prompt reporting improves our ability to document the issue with the supplier or carrier. This reporting period does not reduce any non-waivable rights under applicable law.

Refund timing

Approved refunds are issued to the original payment method. Bank and card processing times vary after a refund is submitted. Original outbound shipping charges, expedited-service charges, and customer-paid return shipping are normally non-refundable unless the order was incorrect, defective, or damaged through no fault of the customer.

Cancellations

Submit a cancellation request immediately. An order can be cancelled only if supplier processing or fulfillment can still be stopped. Once processing or shipment begins, the normal return process applies.